Welcome to FASTMOFAUAE.COM, your trusted partner for document attestation and clearing services in the UAE. These Terms of Service outline our relationship with you and explain how we operate. Please take a moment to read them.

By using our website or engaging our services, you agree to these terms. If you have any questions, we encourage you to contact us before proceeding.

1. Who We Are

This website, FASTMOFAUAE.COM, is operated by Tulou Al Fajer Documents Clearing Services. We are an independent service provider and are not directly affiliated with any government authority, including the UAE MOFA, embassies, or consulates. We act as your facilitator to navigate these processes efficiently.

2. Our Services

We specialize in assisting you with:

• MOFA and Embassy Attestation
• Educational, Personal, and Commercial Document Attestation (e.g., birth certificates, degrees, power of attorney)
• Notary Public and Legal Translation Services
• Document Pickup and Delivery (where available)

We continuously strive to improve our services and may update our service offerings from time to time.

3. Your Responsibilities

To ensure a smooth process, we rely on you to:

• Provide only genuine, legally obtained documents.
• Ensure you are authorized to submit the documents for processing.
• Give us accurate and complete information.
• Respond promptly to our requests for information or clarification.

Please be aware that submitting forged documents is a serious criminal offense in the UAE.

4. How We Work Together

Communication: We believe in direct and clear communication. All interactions are handled through WhatsApp, email, phone, or our online forms. We do not use customer login portals or accounts.

Timelines: We will always provide you with an estimated timeframe for your service. However, as we rely on third-party authorities (like MOFA and embassies), these are estimates only. Delays outside of our control do not qualify for a refund.

5. Fees & Payment

Payment: Full payment is required upfront to initiate any service.

Fees: Our service fees are based on the document type, authority requirements, and service urgency. Any government, embassy, or courier fees will be communicated to you transparently.

Refund Policy: Due to the nature of our preparatory and facilitation services, all fees are non-refundable. This policy is firm and applies in situations including, but not limited to:

• If you change your mind or cancel after payment.
• If documents are rejected due to being invalid, incorrect, or incomplete.
• If delays occur by third-party authorities.
• If the service is mistakenly requested.

Government and embassy fees paid on your behalf are also non-refundable once processed.

6. Document Handling

We handle your documents with the utmost care. However, we cannot be held liable for loss, delay, or damage caused by courier services, government authorities, public holidays, or other external factors. You are responsible for providing accurate delivery information.

7. Respecting Our Relationship

Our Content: All content on this website (design, text, images) is our intellectual property and may not be copied or used without our written permission.

Prohibited Activities: You agree not to misuse our website for any illegal purpose, attempt to hack our systems, provide forged documents, or impersonate our company or staff.

External Links: Our site may link to third-party websites (e.g., government portals). We are not responsible for their content or policies, and you use them at your own risk.

8. Understanding Liabilities

Our services are provided "as is." We cannot guarantee that the services will be uninterrupted, error-free, or that every document will be accepted, as final approval rests with government bodies.

To the fullest extent permitted by UAE law, we will not be liable for any indirect or consequential damages (such as loss of income or business opportunities) arising from the use of our services or delays by third parties. Our total liability is limited to the amount you paid for the service.

9. Protecting Each Other

You agree to indemnify us against any claims or losses resulting from your misuse of our services, your breach of these terms, or your submission of fraudulent documents.

10. General Terms

• Service Termination: We reserve the right to refuse or terminate service if we suspect fraudulent activity, misuse, or a breach of these terms. No refunds will be issued in such cases.
• Updates to Terms: We may update these terms occasionally. The latest version will always be posted on our website.
• Governing Law: These terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates. Any disputes will be exclusively resolved in the courts of Dubai.

Contact Us

We're here to help. For any questions or to begin your service, please reach out:

Thank you for choosing FASTMOFAUAE.COM. We look forward to serving you.