Welcome to FASTMOFAUAE.COM, operated by Tulou Al Fajer Documents Clearing Services. Your privacy is important to us, and we are committed to protecting your personal information.

This policy explains how we collect, use, and safeguard your data when you use our website or engage our services. By using our site, you agree to the practices described here.

1. The Information We Collect

We only collect information that is necessary to provide you with our document clearing and attestation services.

A. Information You Provide Directly

When you contact us via our website forms, WhatsApp, email, or phone, we may collect:

• Contact Details: Your full name, email address, and mobile number.
• Service Information: Details about the service you need.
• Your Documents: The files, certificates, and papers required for processing (e.g., educational certificates, personal identification).

B. Information Collected Automatically

When you browse our website, we may collect technical data to help us improve your experience. This includes:

• Your IP address and browser type.
• Pages you visit and the time spent on our site.
• Data collected through cookies (see Section 7 for more on cookies).

2. How We Use Your Information

We use your information solely for the purpose of delivering our services to you. This includes:

• Providing Our Services: Processing your document attestation, MOFA, and embassy requests.
• Communication: Responding to your inquiries and sending service updates.
• Improvement: Enhancing our website's functionality and user experience.
• Security: Protecting our website and services from misuse.

3. A Note on User Accounts

To keep things simple and secure, our website does not require you to create a user account, login, or password. All interactions are handled directly through personal communication channels like WhatsApp, email, and phone.

4. How We Share Your Information

We treat your information with confidentiality. We do not sell, trade, or rent your personal data.

We may share your information only in the following necessary circumstances:

• With Government Authorities: To submit your documents for official attestation and approval with entities like MOFA, embassies, and ministries.
• With Trusted Partners: With third-party providers who assist in our service delivery, such as courier companies for document delivery or typing centers, under strict confidentiality agreements.
• For Legal Reasons: When required to comply with UAE laws, regulations, or legal processes.

5. How We Protect Your Data

We implement appropriate security measures designed to protect your personal information from unauthorized access, alteration, or loss. However, please be aware that no method of electronic transmission or storage is 100% secure.

6. How Long We Keep Your Information

We retain your personal data only for as long as necessary to fulfill the services you requested, comply with our legal obligations (as required by UAE law), resolve disputes, and enforce our agreements. After this period, your data is securely deleted.

7. Our Use of Cookies

Our website may use "cookies" (small text files) to help us understand how visitors use our site, which allows us to improve its performance and your experience. You can choose to disable cookies through your browser settings, though this may affect your ability to use some features of the site.

8. Links to Other Websites

Our website may contain links to third-party sites, such as government portals. We are not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies when you visit them.

9. Your Rights Regarding Your Data

Depending on applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete data.
• Request the deletion of your personal data, where legally permissible.

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please don't hesitate to reach out: